Room Information

Contact us

Our Customer Service team is available from 7:00am – 9:00pm Weekdays and 8:00am – 9:00pm Weekends & Holidays. For all enquiries, please dial 0 from your apartment phone or call 0800 508025 for 24 hours customer services.

Reception is located on the ground floor of our Boulcott South Tower, the main building.

Checkout Process

Checkout is before 11:00am, unless otherwise arranged. Our Customer Service team are happy to store your luggage for you on the day of your departure. Please note our reception hours for bag collection.

Are you in a rush, or leaving prior to reception opening hours? We provide our guests with Dash Services – an express checkout option. Kindly leave your keys in the Express box at reception, and any remaining charges will be processed on your credit card.

Our Dash Services/ Express box is located on the left of reception in the south tower and located on the wall to the left of the exit in the north tower.

Non-Smoking Policy

All rooms are non-smoking. For the comfort of all guests, we ask that smokers use the balconies and outdoor areas in each location. Ashtrays are supplied to smoke on the balcony or patio. Please refrain from smoking inside; otherwise, additional cleaning fees may apply. Visit Customer Service for directions to an appropriate smoking location.

Rubbish

Rubbish is removed during your apartment’s weekly service if you are staying with us for a longer period.

Any excess rubbish can be taken to our rubbish centres. These are located on Level 3 outside Townhouses 1 & 8, or outside the North Tower lobby; enter code C1562 to access the bins.

Recycling

Please separate your recycling into cans + plastics, carboard, and glass. Our housekeeping team will collect these when servicing your room if you are staying with us for a longer period.

Otherwise please contact us to organise a rubbish removal.

Quiet Time

Please note we have a quiet time policy from 10pm nightly across all of our properties. Should you be disturbed in any way, please contact our 24 hour Duty Manager on 0800 50 80 25.

Visitors

In the interest of security please do not open the door to any persons unknown to yourself. Please note that all visitors must vacate the property by 10:00pm.

Housekeeping

Servicing of your apartment is based upon your booking rate and should be detailed in your confirmation. As part of the new normal, your apartment will not be serviced during your stay of under 7 days (unless this has been arranged prior). If you would like us to spruce things up (at an additional charge), please contact our team on 0800 50 80 25.

Additional toilet rolls can be found in the bathroom vanity unit. For additional sheets, blankets, pillowcases and towels please contact Customer Service.

Maintenance

The maintenance and presentation of your accommodation is important to us. Please call Customer Service if there are any items you notice that need attention.

Heating & Cooling

All apartments are equipped with a heater. Please help us reduce our power usage by turning these off when not in use. If you require additional heating options and extra blankets, these are available on request. Cooling fans are available in your apartment’s wardrobe.

Pillow Menu

If you would like a different pillow for your stay, please see the Pillow Menu located on the back of the Do Not Disturb sign. Contact Customer Service to have a new pillow delivered.

Ironing & Laundry

Your apartment is equipped with its own washing machine, dryer, ironing board and iron. Drying racks and soaking buckets are available. Please contact Customer Service, and we’ll have one delivered to your room.

Children’s Amenities

We can provide porta cots, highchairs, baby gates and a baby bath, subject to availability. Please contact Customer Service for assistance or for a list of recommended playgrounds in the nearby area.

Umbrella Hire

Umbrellas are available from reception to use throughout your stay. Please contact Customer Service for further information.

Locked Out?

If you get locked out of your apartment, contact Customer Services. If you are away from the building, please give us a call and we will arrange for you to collect another key.

Lost & Found

If you have lost or found any property, please contact Customer Service.

Forgot Something?

We all occasionally forget to bring along an essential item, such as a toothbrush. Please contact Customer Service for a list of items available.

Security

There are regular nightly patrols at Boulcott Suites by our Vault Security Team.

In Room Health Kits

Health kits are provided in all rooms. These contain disinfecting wipes, face masks, emergency blankets and a light stick for emergency situations.

Telephones

Dial ‘1’ for an outside line. To make an international call, dial ‘00’ followed by the country code. Please note additional fees occur for international calls.

AREA Conference Centre

Located on the ground level of our Boulcott Suites North Tower is our conference centre, AREA. AREA is a spectacular custom-built facility in Wellington’s CBD that gives you state-of-the-art technology combined with the very latest in designer furnishings and surroundings.

Kitchen

Your kitchen contains a fridge, Nespresso coffee machine and oven, along with basic cooking equipment, crockery and utensils. If you require any additional equipment, please reach out to the Customer Service team to assist.

Oven

Please refer to the oven manual supplied for cooking instructions.

Dishwasher

All rooms and apartments have a dishwasher. This is operated by pushing the power button, then choosing the programme for your wash cycle. The dishwashing powder can either be sprinkled into the bottom of the washer, or put in the powder holder on the front of the draw.

TV

Your TV has a range of Freeview channels available, as well a Chromecast unit that is super easy to connect to your device. To operate, please use your TV remote control to turn on the TV and navigate up and down the Freeview channels.

To access the Chromecast unit, press  the ‘source’ or ‘AV’ button on the TV remote to select HDMI 1, and then follow the simple instructions displayed on the TV.

Coffee Machine

Please enjoy your complimentary in room coffee. To use the machine, please follow the directions below:

• Fill the water tank with water
• Plug in the coffee machine
• Turn on the coffee machine by pressing either of the 3 different sized circles. Blinking lights means heating up (25 seconds). Steady light means ready
• Slide the lever and insert the capsule
• Close the lever and place a cup under the coffee outlet
• Press the small circle for a small coffee and the largest circle button for a larger coffee
• To top up the coffee press the espresso again
• Your coffee is ready!
• To make the next coffee, lift and close the lever to eject the capsule into the used capsule container and start the process again

Please note the coffee capsules provided to you are bio-degradable.