Room Information

Contact us

Your Astelia team are here to assist with any requirements to make your stay memorable and relaxing.

Contact our Customer Service team 24 hours 7 days a week by dialing 0 from your room, or on 0800 50 80 25 for anything you need.

Checkout Process

Checkout is before 10:00am, unless otherwise arranged. Our Customer Service team are happy to store your luggage for you on the day of your departure. Please note our reception hours for bag collection.

Are you in a rush, or leaving prior to reception opening hours? We provide our guests with Dash Services – an express checkout option. Kindly leave your keys in the Express box at reception, and any remaining charges will be processed on your credit card.

Our Dash Services/ Express box is located on the wall to the right, in front of reception.

Non-Smoking Policy

All apartments are non-smoking. For the comfort of all guests, please refrain from smoking in your room; otherwise additional cleaning fees may apply.

Rubbish

Rubbish is removed during your housekeeping service. Any excess rubbish can be taken to our rubbish and recycling centre located on the ground floor. Please ask our Customer Service team at reception for directions. We strongly encourage recycling of paper, plastic, glass and any other recyclable products.

Quiet Time

Please note we have a quiet time policy from 10pm nightly across all of our properties. Should you be disturbed in any way, please contact our 24 hour Duty Manager on 0800 50 80 25.

Visitors

In the interest of security please do not open the door to any persons unknown to yourself. Please note that all visitors must vacate the property by 10:00pm.

Housekeeping

Servicing of your apartment is based upon your booking rate and should be detailed in your confirmation. As part of the new normal, your apartment will not be serviced during your stay of under 7 days (unless this has been arranged prior). If you would like us to spruce things up (at an additional charge), please contact our team on 0800 50 80 25.

Additional toilet rolls can be found in the bathroom vanity unit. For additional sheets, blankets, pillowcases, towels and bathroom amenities, please contact Customer Services.

Maintenance

The maintenance and presentation of your accommodation is important to us. Please call Customer Service if there are any items you notice that need attention.

Heating & Cooling

All apartments are equipped with a heater. Please help us reduce our power usage by turning these off when not in use. If you require additional heating options and extra blankets, these are available on request. Cooling fans are available in your apartment’s wardrobe.

Pillow Menu

If you would like a different pillow for your stay, please see the Pillow Menu located on the back of the Do Not Disturb sign. Contact Customer Service to have a new pillow delivered.

Ironing & Laundry

Your apartment is equipped with its own washer/dryer, ironing board and iron. Drying racks and soaking buckets are available, please contact Customer Service, and we’ll have one delivered to your room.

Washing/Dryer Machine

Please follow the instructions found on top of your washer/dryer combo for the correct use of the machine.

Alternatively please call our team on 0800 50 80 25 for any queries.

Children’s Amenities

We can provide porta cots and highchairs, subject to availability. Please contact Customer Service for assistance or for a list of recommended playgrounds in the nearby area.

Umbrella Hire

Umbrellas are available from reception to use throughout your stay. Please contact Customer Service for further information.

Locked Out?

If you get locked out of your apartment, contact Customer Services. If you are away from the building, please give us a call and we will arrange for you to collect another key.

Lost & Found

If you have lost or found any property, please contact Customer Service.

Forgot Something?

We all occasionally forget to bring along an essential item, such as a toothbrush. Please contact Customer Service for a list of items available.

Security

There are regular nightly patrols at Astelia by our Vault Security Team.

In Room Health Kits

Health kits are provided in all rooms. These contain disinfecting wipes, face masks, emergency blankets and a light stick for emergency situations.

Telephones

Dial ‘1’ for an outside line. To make an international call, dial ‘00’ followed by the country code. Please note additional fees occur for international calls.

Kitchen Equipment

Your kitchenette contains a small bar sized fridge, Nespresso coffee machine and convection oven, along with basic cooking equipment, crockery and utensils. If you require any additional equipment, please reach out to the Customer Service team to assist.

Convection or Microwave Oven

Your convection or microwave oven can be operated by using the buttons/dials to select your desired cooking option.

Dishwasher

For those apartments with a dishwasher, this is operated by the power button. When you open the dish drawer, it will give you the programmes to choose from for your wash cycle. The dishwashing powder can either be sprinkled into the bottom of the washer, or put in the powder holder on the front of the drawer.

TV

Your TV has a range of Freeview channels available, as well a Chromecast unit that is super easy to connect to your device.    To operate, please use your TV remote control to turn on the TV and navigate up and down the Freeview channels.

To access the Chromecast unit, press  the ‘source’ or ‘AV’ button on the TV remote to select HDMI 1, and then follow the simple instructions displayed on the TV.

Coffee Machine

Please enjoy your complimentary in room coffee. To use the machine, please follow the directions below:

• Fill the water tank with water
• Plug in the coffee machine
• Turn on the coffee machine by pressing either of the 3 different sized circles. Blinking lights means heating up (25 seconds). Steady light means ready
• Slide the lever and insert the capsule
• Close the lever and place a cup under the coffee outlet
• Press the small circle for a small coffee and the largest circle button for a larger coffee
• To top up the coffee press the espresso again
• Your coffee is ready!
• To make the next coffee, lift and close the lever to eject the capsule into the used capsule container and start the process again

Please note the coffee capsules provided to you are bio-degradable.